IT Technician/Network Technician

Educational Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., CCNA, CompTIA A+, Network+) are highly desirable.

Experience:

• Minimum of 2-4 years of experience in IT support, network administration, or related roles.
• Hands-on experience in troubleshooting and resolving hardware and software issues.

Technical Skills:

• Proficiency in configuring, installing, and maintaining network devices (routers, switches, firewalls).
• Strong knowledge of TCP/IP, DNS, DHCP, and other networking protocols.

Problem-Solving Skills:

• Ability to diagnose and resolve technical issues efficiently.
• Strong analytical skills to assess network performance and implement improvements.

Support and Maintenance:

• Experience in providing technical support to end-users, including troubleshooting issues related to hardware, software, and network connectivity.
• Ability to perform routine maintenance and upgrades on IT equipment.

Documentation:

• Strong ability to document network configurations, procedures, and troubleshooting steps for future reference.

Team Collaboration:

• Excellent communication skills to work effectively with team members and other departments.
• Ability to work collaboratively in a team-oriented environment.

Adaptability:

• Willingness to learn new technologies and adapt to changing environments and demands.

Customer Service Orientation:

• Strong focus on customer service and the ability to manage user expectations effectively.

Availability:

• Willingness to work flexible hours or be on-call as required to support network operations.