Front Office Executive/Associate
Front Office Executive/Associate
22
Mumbai, Maharashtra, India
Job Views:
Created Date: 2026-10-21
End Date:
Experience: 2 - 3 years
Salary: 22000
Industry: Real Estate
Openings: 1
Primary Responsibilities :
• Collect and accurately process payments for rooms, sports, and other Club services.
• Ensure all charges are correctly posted to the appropriate member/guest account.
• Perform cash, card and digital-payment reconciliation at the end of each shift.
• Maintain accurate billing records and ensure proper shift-wise handover of collections.
• Immediately report billing discrepancies, unsettled accounts or system issues to the Duty Manager/Accounts.
• Strictly follow Club cash-handling, refund and settlement SOPs.
• Perform daily cash/card reconciliation and finalize billing entries.
• Welcome and recognise members and guests in a warm, professional and personalised manner.
• Maintain updated knowledge of Club facilities, operating timings, events, promotions, rules and membership privileges.
• Handle member requests and complaints proactively and take ownership until closure.
• Escalate sensitive or unresolved member concerns promptly to the Duty Manager.
• Maintain discretion and confidentiality regarding member information and Club matters.
• Assist members with directions, reservations and information across all Club facilities.
• Record important member feedback/preferences and communicate relevant information to concerned departments.
• Manage room bookings using software, including check-in/check-out processes.
• Handle activity area bookings (squash courts, pool, studio classes, gym slots, spa/salon) and confirm availability.
• Answer calls within 3 rings, transfer accurately, and maintain call logs.
• Enter new membership details and update existing member information in CMS.
• Coordinate with Housekeeping, Activity Teams, Spa/Salon, and Security for operational readiness.
• Maintain neat and organized reception area, ensure availability of forms and stationery, and adhere to grooming standards.
• Complete daily closing routine including FX updates, activity bookings, CMS entries, and proper handover for next shift.
• Demonstrate strong communication and problem-solving skills.
• Maintain professionalism and a guest-focused attitude at all times.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Foster positive coordination with other departments for seamless operations.
Experience Requirements:
• Front Office Associate: 2–3 years of relevant
experience in Front Office, Guest Relations or Member
Services, in a luxury hotel, premium club or high-end
residential/hospitality environment.
• Front Office Executive: 3–5 years of relevant Front
Office/Guest Relations experience, with exposure to
independent shift handling.
• Experience in room reservations, check-in/check-out,
billing and payment handling, member/guest complaint
resolution and facility/activity bookings preferred.
• Working knowledge of PMS/Club Management Systems
and basic MS Office applications.
• Prior exposure to a luxury or premium member-service
environment will be preferred.
• Ability to handle difficult guests and conflicts
