Duty Manager

• Coordinate with vendors for product supply, maintenance, and team training.
• Devise new packages or promotions to enhance revenue.
• Monitor Rooms, Spa & Salon and Sports revenue during the shift and identify opportunities for upgrades, cross-selling
and pre-booking.
• Monitor usage of consumables (spa products, towels, gym supplies) to minimize wastage and control costs.
• Support department heads in staying within allocated budgets for wellness and activity areas.
• Supervise front desk staff to maintain a warm, efficient, and professional welcome.
• Train staff to handle member check-ins, queries, and guest interactions with personalized service.
• Resolve member concerns and operational challenges promptly and courteously.
• Oversee member appointments, feedback, and customization of wellness packages.
• Address member feedback and resolve disputes or operational issues in real time.
• Lead by example in creating a welcoming and courteous club environment.
• Ensure all bookings, reservations, and events are managed effectively.
• Maintain logs, reports, and internal communication for smooth shift transitions.
• Monitor service quality, hygiene protocols, and member satisfaction in spa & salon.
• Ensure all activity zones (Gym, Swimming Pool, MPC, Billiards Room, Squash Courts, etc.) are clean, safe, and
guest-ready.
• Supervise spa and salon teams to ensure high standards of wellness and grooming services.
• Coordinate with trainers, coaches, and attendants to deliver consistent member experiences.
• Monitor usage of equipment, adherence to booking protocols, and safety guidelines.
• Enforce club rules, dress codes, and discipline standards in all activity zones.
• Conduct routine inspections of guest rooms and all Club public areas; monitor cleanliness, grooming, linen/amenity
availability and housekeeping deployment; coordinate immediate corrective action wherever standards are not met.
• Conduct routine checks and audits of fire safety, emergency procedures, and cleanliness.
• Escalate maintenance and member issues to the concerned departments as necessary.
• Conduct pre-shift briefings and Club walkthroughs; review occupancy, room arrivals, bookings, events, Spa/Salon
appointments and sports reservations; ensure proper shift handover.
• Manage grooming, punctuality, and professionalism of all staff.
• Provide on-ground support to various teams and act as the go-to leader during the shift.
• Enforce adherence to health, hygiene, and safety protocols across all departments.