Senior Customer Support Engineer
Senior Customer Support Engineer
22
Delhi, Delhi, India
Job Views:
Created Date: 2026-08-04
End Date:
Salary: 740000
Industry: Others
Openings: 2
Primary Responsibilities :
Lead installation, commissioning, calibration, and servicing of all products represented by the company.
Diagnose and resolve complex technical issues related to electronic and instrumentation equipment.
Perform advanced repairs and preventive maintenance.
Provide technical guidance and mentorship to junior support engineers.
Conduct customer training programs on product operation and maintenance.
Support the sales team during product demonstrations, technical presentations, and lead generation.
Manage customer escalations and ensure timely issue resolution.
Coordinate with internal teams for technical improvements and customer support.
Ensure achievement of service quality standards and team performance targets.
Stay updated with new technologies and continuously enhance technical knowledge.
Experience Requirements:
Qualification
B.E./B.Tech in Electronics Engineering or Instrumentation Engineering.
Master's Degree or Ph.D. in a relevant discipline will be preferred.
Required Skills
Advanced Electronics Repair
Instrumentation Systems
Installation & Calibration
LAN Networking
Application Software
Customer Relationship Management
Leadership & Team Management
Technical Training
Communication & Presentation
Problem Solving
Personal Attributes
Strong technical leadership abilities.
Excellent customer handling and communication skills.
Ability to lead and motivate a technical team.
Adaptable to new technologies.
Physically fit for extensive travel.
Reliable, responsible, and performance-driven.
Key Performance Indicators (KPIs)
Customer Satisfaction Score
Service SLA Compliance
Team Performance Achievement
Technical Issue Resolution
First-Time Fix Rate
Product Demonstration Support
Team Target Achievement
Service Quality & Documentation Accuracy
