Customer support engineer
Customer support engineer
22
Deoli, Delhi, India
Job Views:
Created Date: 2026-08-04
End Date:
Salary: 350000
Industry: Others
Openings: 1
Primary Responsibilities :
Install, commission, calibrate, and configure products at customer sites.
Provide preventive and breakdown maintenance services.
Diagnose and repair electronic equipment and instruments.
Deliver customer training on product operation and maintenance.
Support the sales team with product demonstrations and lead generation activities.
Resolve customer technical issues within defined timelines.
Maintain service reports, installation records, and customer documentation.
Learn and adapt to new technologies and products.
Travel extensively to customer locations for installation and support.
Ensure high customer satisfaction through prompt technical assistance.
Experience Requirements:
Qualification
B.E./B.Tech in Electronics Engineering or Instrumentation Engineering.
Master's Degree or Ph.D. in a relevant discipline will be an added advantage.
Required Skills
Electronics Troubleshooting
Installation & Calibration
Basic LAN Networking
Application Software Knowledge
Technical Support
Customer Handling
Communication Skills
Problem Solving
MS Office
Personal Attributes
Quick learner with strong technical aptitude.
Customer-focused and service-oriented.
Willing to travel extensively.
Reliable and consistent performer.
Positive attitude and teamwork.
Key Performance Indicators (KPIs)
Installation Completion
Service Response Time
Customer Satisfaction
First-Time Resolution Rate
Product Training Completion
Service Documentation Accuracy
