Manager – Ocean Operations

. Ocean Operations Management

• Lead end-to-end Ocean Import & Export operations for FCL and LCL shipments.
• Manage shipment bookings, documentation, customs coordination, and cargo delivery.
• Monitor vessel schedules, shipment milestones, and cargo movement.
• Coordinate with shipping lines, NVOCCs, overseas agents, CFS, ICDs, transporters, and Customs House Agents (CHA).
• Handle shipment exceptions and operational escalations.
• Manage project cargo, hazardous cargo, and reefer shipments where applicable.

2. Customer & Stakeholder Management

• Build and maintain relationships with customers, overseas offices, carriers, and logistics partners.
• Provide proactive shipment updates and operational communication.
• Participate in customer review meetings.
• Resolve customer queries and operational escalations.
• Ensure high levels of customer satisfaction.

3. Documentation & Compliance

• Oversee preparation and verification of:
  • Bills of Lading
  • Shipping Bills
  • Delivery Orders
  • Commercial Invoices
  • Export & Import Documentation
• Ensure compliance with:
  • Customs Regulations
  • DGFT Guidelines
  • International Trade Regulations
  • Company SOPs
• Maintain complete operational documentation for audits.
• Ensure documentation accuracy to minimize shipment delays.

4. Team Leadership & Resource Management

• Lead and mentor the Ocean Operations team.
• Allocate responsibilities and monitor team performance.
• Conduct performance reviews and coaching sessions.
• Identify training requirements.
• Promote operational excellence and accountability.

5. Carrier & Vendor Management

• Develop relationships with:
  • Shipping Lines
  • NVOCCs
  • Transporters
  • Warehouses
  • Logistics Partners
• Monitor vendor performance and service levels.
• Support procurement and commercial teams during carrier negotiations.
• Optimize transport and warehouse utilization.

6. Process Improvement & Operational Excellence

• Drive continuous process improvement initiatives.
• Implement standardized workflows and SOPs.
• Improve shipment turnaround time and visibility.
• Support ERP/TMS automation initiatives.
• Enhance operational efficiency.

7. Cost Control & Financial Management

• Monitor operational costs and shipment profitability.
• Minimize detention, demurrage, storage, and avoidable expenses.
• Coordinate with Finance for billing, invoicing, and revenue realization.
• Support budgeting and cost optimization initiatives.

8. Reporting & Performance Monitoring

• Prepare Daily, Weekly, and Monthly MIS reports.
• Monitor KPIs including:
  • Shipment Turnaround Time
  • Documentation Accuracy
  • SLA Compliance
  • Customer Satisfaction
• Present operational reports and improvement plans to senior management.
• Ensure departmental objectives and business targets are achieved.