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operation Manager
operation Manager
22
Sohar
Job Views: 2142
Created Date: 2024-06-07
End Date: 2025-05-11
Experience: 1 - 3 years
Salary: 45000
Industry: IT
Openings: 1
Primary Responsibilities :
ï‚· Reporting to Regional Coach.
ï‚· Ensuring customer satisfaction by achieving delivery of service
quality norms
ï‚· Imparting appropriate in house training to the team so as to attain
Service Excellence & teamwork.
ï‚· Decision making as a profit centre head for day to day operations to
maintain the set standards.
ï‚· Monitoring stipulated Budgetary Targets and their achievements.
ï‚· Reviewing & interpreting the market trends/ client feedback to attune
the business strategies as per the guest requirements & expectations.
ï‚· Focus on the internal customer (employee) related activities of the
outlets.
Experience Requirements:
Educational Background:
- Bachelor’s degree in Business Administration, Operations Management, or a related field. A Master’s degree (MBA) is a plus.
Work Experience:
- Proven experience (5-10 years) in operations management, preferably in industries such as logistics, manufacturing, retail, or services.
- Experience in managing teams and overseeing business operations in Oman or the GCC region is highly desirable.
Leadership Skills:
- Strong leadership and people management abilities to lead diverse teams effectively.
- Proven capability in mentoring and motivating employees to achieve organizational goals.
Operational Expertise:
- Solid understanding of operational processes, workflow optimization, and resource management.
- Experience in managing budgets, cost control, and financial planning.
Regulatory Knowledge:
- Familiarity with Omani labor laws, industry regulations, and compliance requirements.
Analytical and Problem-Solving Skills:
- Strong analytical abilities to interpret data, create reports, and make data-driven decisions.
- Problem-solving skills to address operational challenges and implement solutions efficiently.
Communication Skills:
- Excellent verbal and written communication skills in English. Proficiency in Arabic is an added advantage.
Technology Proficiency:
- Proficiency in using ERP systems, project management tools, and other relevant software.
Customer Orientation:
- Commitment to delivering excellent customer service and ensuring client satisfaction.
Adaptability and Cultural Awareness:
- Ability to adapt to a dynamic work environment and understand the cultural nuances of operating in Oman.
Additional Requirements:
- Valid driver’s license and willingness to travel within Oman as needed.
- Strong organizational and multitasking skills to manage multiple projects simultaneously.