CUSTOMER SERVICE EXECUTIVE

Responsibilities:

• This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
• Associates communicate with customers’ primarily through mail/call/chat and utilize a variety of software tools to navigate customer accounts, research, and review policies and communicate effective solutions in a fun and fast-paced environment.
• Good comprehension skills ability to clearly understand and state the issues customers present.
• Ability to maintain composure in highly escalated situations.

REQUIREMENTS:

• Minimum 1 year of experience in Chat/Incall and Email process in any BPO, e-commerce, fintech and any customer experience organization.
• Proven customer support experience or experience as a Client Service Representative.
• Flexible with the working schedule, may be expected to work weekends, holidays, and events.
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
• They will be creative and analytical problem solvers with a passion for excellent customer service 
• Familiarity with CRM systems and practices.
• Strong phone contact handling skills and active listening.
• Maintain regular and reliable attendance, including the daily schedule as assigned.
• Graduation and above (12th pass only in exceptional case).
• Excellent verbal/written communication skills and basic computer knowledge.
• Age should be maximum 28.
• Work from office and 6 days working (roster off).
• Near Tonk Road, Dev Nagar (Maximum travel distance should be 10-15 kms).