Support & Service Engineer - IT
Support & Service Engineer - IT
22
Mumbai, Maharashtra, India
Job Views:
Created Date: 2026-11-02
End Date:
Experience: 1 - 3 years
Salary: 300000
Industry: IT Services
Openings: 1
Primary Responsibilities :
● Install, configure, and maintain operating systems, software, and business
applications
● Provide technical support to clients and internal users via phone, email, remote
tools, and on-site visits
● Diagnose and resolve hardware, software, network, and system-related issues
● Handle client queries professionally and ensure timely resolution with proper
follow-ups
● Perform regular client visits for issue resolution, system maintenance, and support
● Coordinate with vendors, OEMs, and internal teams for escalations and issue
closure
● Manage software updates, patches, and system upgrades
● Ensure adherence to IT policies, data security, and compliance standards
● Assist in IT infrastructure setup at client locations (desktops, printers,
networking devices, etc.)
● Train end users on basic system usage, troubleshooting, and best practices
● Provide remote support using tools like AnyDesk, TeamViewer, etc.
● Travel across PAN India as required for client servicing and project support
Experience Requirements:
Required Skills & Technical Knowledge
● Strong knowledge of:
● Windows OS (installation, configuration, troubleshooting)
● MS Office Suite and common business applications
● Basic understanding of:
● Networking concepts (LAN/WAN, IP configuration, routers, switches)
● Email configuration (Outlook, Office 365, etc.)
● Computer hardware troubleshooting
● Familiarity with remote desktop tools (AnyDesk, TeamViewer, etc.)
● Ability to troubleshoot real-time client issues independently
Additional Expectations
● Ready for extensive fieldwork and client-facing responsibilities
● Flexible to travel across locations on short notice
● Ability to represent the company professionally at client sites
● Support in deployment, implementation, and IT service operation
