Client Relationship & Order Management Manager
Client Relationship & Order Management Manager
22
Delhi, Delhi, India
Job Views:
Created Date: 2026-09-24
End Date:
Salary: 700000
Industry: Interior Designer
Openings: 1
Primary Responsibilities :
• Lead Management & Follow-up: Record enquiries; understand requirements, budgets and timelines; maintain
lead/follow-up databases; systematically follow up through conversion or closure; track lost/inactive leads.
• Sales & Conversion: Follow up on quotations and proposals; coordinate with sales/design teams; maintain pipeline;
track expected closures; identify upselling, cross-selling and repeat-business opportunities.
• Client Relationship Management: Act as a key client contact; build relationships with HNI/premium clients; provide
proactive updates; handle concerns professionally; maintain discretion and premium-brand standards.
• Order & Execution Management: Maintain order trackers; coordinate production, design, procurement, vendors
and logistics; track production/completion dates; monitor customisations and approvals; identify and escalate
bottlenecks.
• Delivery & Installation Coordination: Coordinate dispatch and delivery; confirm schedules and readiness; track
delivery/installation; proactively communicate delays; follow up after delivery.
• Data, MIS & Reporting: Maintain lead, follow-up, conversion, quotation, order, production, delivery,
pending-payment, client-status and lost-lead trackers; analyse data and provide meaningful management updates.
• Management Reporting: Report on enquiries, active leads, follow-ups, pending quotations, conversions, orders
under execution, production status, delays, upcoming deliveries, client issues, lost leads/reasons and
sales/conversion performance.
Experience Requirements:
• Highly organised, process-driven and exceptionally strong at follow-through.
• Polished, articulate and well presented, with excellent verbal and written communication.
• Comfortable handling HNI/UHNI and premium customers with discretion and professionalism.
• Strong with Excel/Google Sheets, data management and MIS/reporting.
• Able to manage multiple clients and orders simultaneously.
• Proactive in identifying and resolving issues and coordinating across departments.
• Commercially aware, conversion-focused and capable of taking ownership.
• Comfortable in a fast-paced entrepreneurial environment.
Preferred Industry Background
• Luxury furniture
• Interior design/interiors
• Premium/luxury retail
• Lifestyle brands
• Hospitality
• High-end real estate
• Architecture/design firms
• Premium home décor
• Luxury automotive or other HNI-facing businesses
Skills Required
Essential: Client Relationship Management • Sales follow-up • Lead management • Order/project coordination •
Excellent communication • Excel/Google Sheets • MIS/reporting • Strong organisational skills • Follow-up and
execution discipline
Preferred: CRM software • Luxury/premium segment • Furniture/interiors • HNI client management
Education
Graduate in any relevant discipline. Backgrounds in Business, Sales, Marketing, Hospitality, Interior Design, Retail
Management or related fields may be preferred.
Key Performance Indicators
• Lead follow-up discipline and lead-to-conversion performance.
• Accuracy of client/order data and timeliness of MIS reports.
• Order execution tracking and on-time delivery coordination.
• Quality of client communication and resolution of client issues.
• Repeat business and referrals.
• Overall ownership of the client journey.
Personal Attributes
Ownership | Follow-through | Organisation | Client Sensitivity | Communication | Data Discipline |
Proactiveness
The ideal candidate naturally asks: “What is pending, who is responsible, what is the next action and by when will it be
completed?” rather than waiting for someone else to follow up.
