Customer care Executive
Customer care Executive
22
Chennai, Tamil Nadu, India
Job Views:
Created Date: 2026-09-21
End Date:
Experience: 1 - 3 years
Salary: 20000
Industry: Others
Openings: 1
Primary Responsibilities :
Customer Interaction & Service
• Greet customers warmly and assist them in choosing cakes, pastries, and bakery products.
• Handle inquiries about flavors, customization, pricing, and delivery options.
• Provide recommendations based on customer preferences and special occasions.
Order Management
• Process walk-in, phone, and online orders accurately.
• Coordinate with the kitchen team for timely preparation and delivery.
• Manage billing, receipts, and payment transactions.
Complaint Resolution
• Address customer concerns politely and professionally.
• Ensure quick resolution of issues to maintain satisfaction and trust.
Loyalty & Engagement
• Promote loyalty programs, special offers, and festive promotions.
• Encourage repeat visits through personalized service and follow-ups.
Store Ambience & Presentation
• Maintain cleanliness and display standards at the counter.
• Ensure product labels, packaging, and presentation meet brand quality.
Experience Requirements:
Skills & Qualifications
• Strong communication and interpersonal skills.
• Customer-first attitude with patience and empathy.
• Basic knowledge of bakery products and flavors (training will be provided).
• Ability to multitask in a fast-paced environment.
• Prior experience in retail, hospitality, or food service preferred.
