Infrastructure & Network Lead
Infrastructure & Network Lead
22
Chongwe
Job Views:
Created Date: 2026-05-05
End Date: 2026-07-03
Experience: 4 - 5 years
Salary: 0
Industry: IT
Openings: 1
Primary Responsibilities :
Job Title: Infrastructure & Network Lead
Location: Lusaka, Zambia
Experience Required: 4+ Years
Job Summary
We are seeking a highly motivated and experienced Infrastructure & Network Lead to oversee the design, implementation, security, and maintenance of IT infrastructure. This role involves managing LAN/WAN networks, servers, cloud environments, and enterprise systems while ensuring high availability, performance, and security.
The candidate will lead technical projects, manage a team of engineers, ensure SLA compliance, and drive operational excellence. This position also plays a key role in pre-sales, solution design, vendor coordination, and team development.
Technical Skills & Qualifications
Education
- Bachelor’s degree in Computer Science, IT, Engineering, or related field
Experience
- 4+ years in infrastructure, network, or technical support roles
- Experience in team leadership and project execution
Certifications (Preferred)
- CCNA, Fortinet, Check Point, VMware, MCSE, or similar
Technical Expertise
- Windows Server environments
- Active Directory (implementation & migration)
- Virtualization: VMware (vCenter/ESXi), Hyper-V
- Networking devices: Fortinet, Sophos, Check Point, Palo Alto, Cisco
- Backup solutions: Veeam, Acronis
- Cloud platforms and hybrid environments
- Network protocols, security, and system architecture
Key Skills
- Strong analytical and problem-solving abilities
- Excellent communication and client-handling skills
- Leadership and team management
- Ability to handle high-pressure situations and critical incidents
Additional Requirements
- Must be Tamil-speaking
- Valid 4-wheeler driving license (or willingness to obtain before relocation)
- Willingness to relocate to Zambia
What We Offer
- Opportunity to lead large-scale IT infrastructure projects
- Exposure to enterprise technologies and OEM solutions
- Career growth and leadership development
- Dynamic and challenging work environment
Experience Requirements:
Key Responsibilities
1. Strategic Leadership
- Lead and manage the infrastructure and network division.
- Define technical strategy and drive operational excellence.
- Manage budgets, SLAs, vendor relationships, and team performance.
2. Infrastructure Design & Deployment
- Design scalable and secure infrastructure solutions (LAN/WAN, cloud, storage, security).
- Participate in pre-sales activities including requirement gathering, solution design, and client presentations.
- Prepare technical proposals, BoMs, and PoCs.
- Oversee deployment, integration, testing, and handover of solutions.
3. Technical Issue Resolution
- Lead troubleshooting of complex infrastructure, network, and system issues.
- Conduct root cause analysis and implement long-term solutions.
4. Customer & Stakeholder Management
- Act as the primary escalation point for critical technical issues.
- Communicate effectively with clients and provide timely updates.
- Deliver technical guidance and ensure issue resolution within SLAs.
5. SLA & Performance Management
- Monitor infrastructure performance, uptime, and system health.
- Ensure SLA compliance for response and resolution timelines.
- Identify recurring issues and implement preventive measures.
6. Vendor & Cross-functional Collaboration
- Coordinate with OEMs and vendors for deployments and issue resolution.
- Work with internal teams for seamless infrastructure operations.
- Participate in technical design reviews and risk assessments.
7. Team Leadership & Development
- Mentor and train engineers and support staff.
- Conduct technical training sessions and skill development programs.
- Lead hiring, technical evaluations, and team expansion efforts.
- Review team performance and provide constructive feedback.
8. 24/7 Support & Incident Management
- Provide on-call support for critical issues.
- Lead major incident response and post-incident analysis.
