Engagement Manager
Engagement Manager
22
Migori
Job Views:
Created Date: 2026-02-27
End Date: 2026-06-27
Experience: 2 - 4 years
Salary: 0
Industry: Professional services and consulting
Openings: 1
Primary Responsibilities :
Job Description
Job Title: Engagement Manager
Location: Remote (United States Time Zones)
Employment Type: Full-Time
Why This Role
This position is an excellent next step for an early-career professional who enjoys analyzing how businesses operate, working directly with clients, and translating insights into meaningful action.
As an Engagement Manager, you will build a strong foundation in client service, stakeholder communication, and operational leadership while collaborating with experienced teammates and global delivery partners.
If you have experience as a Business Analyst, Consultant, Project Coordinator, or in a customer-facing problem-solving role—and are eager to grow your influence, confidence, and client leadership skills while working with demanding, high-achieving North American executives—this role is designed to support that growth.
What You’ll Learn & Build
This role is intentionally structured for professional growth. You will develop:
Confidence in client-facing interactions with senior leaders
Strong consultative communication skills
Practical knowledge of account management, renewals, and organic growth
Experience managing outcomes through global, distributed teams
A polished executive presence suitable for high-level stakeholder engagement
Qualifications & Experience
You may be a strong fit if you:
Hold a bachelor’s degree in Business, Communications, or a related field (or equivalent experience)
Have early-career experience in Business Analysis, Consulting, Customer Success, Account Coordination, or Project Management
Enjoy connecting data-driven insights to real-world business outcomes
Are organized, process-oriented, and comfortable managing multiple priorities
Communicate clearly and professionally in both written and verbal formats
Demonstrate ownership, curiosity, and a commitment to continuous improvement
Are proficient in Microsoft 365 (Excel, PowerPoint, Outlook) or similar tools
Have familiarity with Salesforce, Zoom, or password management tools (preferred but not mandatory)
How Success Is Measured
Performance will be evaluated using clear and practical metrics, including:
Member Retention: Maintaining long-term client engagement and contract renewals
Organic Growth: Identifying opportunities to expand value within existing client relationships
These goals are supported by structured coaching, tools, and collaborative teamwork—ensuring growth without “sink-or-swim” expectations.
Experience Requirements:
Key Responsibilities
As an Engagement Manager, you will act as a trusted advisor to a portfolio of small and mid-sized business clients, ensuring they derive measurable value from our managed administrative services.
You will:
Serve as the primary point of contact for assigned clients, understanding their goals, priorities, and working styles
Translate client needs into clear execution plans and workflows for internal teams
Lead structured, professional conversations with executives and key stakeholders, supported by data and thoughtful preparation
Monitor service performance, identify trends or risks early, and recommend proactive improvements
Support contract renewals and expansion discussions to help sustain long-term client value
Prepare and present progress reports, insights, and ROI narratives aligned with client objectives
Apply established processes and best practices to ensure consistent, high-quality service delivery across distributed teams
Develop subject-matter expertise within client organizations to proactively recommend operational improvements
