Deposit & Withdrawal Officer / Payment Operations Executive (iGaming)
Deposit & Withdrawal Officer / Payment Operations Executive (iGaming)
22
Kolonnawa
Job Views:
Created Date: 2026-01-29
End Date: 2026-07-04
Experience: 1 - 3 years
Salary: 30000
Industry: IT
Openings: 1
Primary Responsibilities :
Job Title
Deposit & Withdrawal Officer / Payment Operations Executive (iGaming)
Department
Payment Operations / Finance / Customer Operations
Location
Cambodia
Job Summary
The Deposit & Withdrawal Officer is responsible for processing player deposits and withdrawals accurately and efficiently while ensuring full compliance with company policies, AML regulations, and gaming standards. This role is critical to maintaining smooth financial operations and delivering a positive player experience on the iGaming platform.
Skills & Competencies
Strong attention to detail and high accuracy
Familiarity with payment gateways, e-wallets, and online banking systems
Ability to work under pressure and meet strict deadlines
Good communication and teamwork skills
Willingness to work in rotational shifts
Preferred Qualifications
Experience in iGaming, sportsbook, or online casino environments
Knowledge of cryptocurrency payments (USDT, BTC, etc.) is an advantage
Multilingual abilities are a plus
What We Offer
Career growth opportunities in a fast-growing iGaming environment
Dynamic and international work culture
Salary: ₹30,000 for freshers | ₹35,000+ for experienced candidates
Benefits: Air ticket, visa, food, and accommodation provided
Experience Requirements:
Key Responsibilities
Payment Processing
Process player deposits and withdrawals accurately within defined SLA timelines
Monitor transactions across multiple payment methods, including bank transfers, e-wallets, crypto, cards, and local payment gateways
Verify transaction details and resolve failed or disputed payments
Perform manual and automated payment approvals when required
Compliance & Risk Control
Conduct KYC and AML checks related to withdrawals and suspicious transactions
Identify, investigate, and escalate potential fraud, bonus abuse, or chargeback risks
Ensure all payment activities comply with internal policies and regulatory requirements
Maintain accurate transaction records for audits and compliance reporting
Customer Support Coordination
Coordinate with Customer Support teams regarding payment issues and player inquiries
Assist in resolving deposit and withdrawal complaints promptly and professionally
Provide clear and accurate payment status updates to internal teams
Reporting & Reconciliation
Perform daily reconciliation of deposits and withdrawals
Generate regular payment and reconciliation reports, highlighting discrepancies or irregularities
Collaborate with Finance and Risk teams on transaction reviews and investigations
System & Process Improvement
Assist in testing new payment methods and system updates
Suggest and implement improvements to payment workflows to enhance efficiency and player satisfaction
Requirements
Education & Experience
Diploma or Bachelor’s degree in Finance, Accounting, Business, or a related field (preferred)
6 months to 3 years of experience in iGaming payment operations, fintech, or online platforms (preferred)
Experience handling high-volume transactions is an added advantage
