Customer Support Executive / Player Support Agent (iGaming)
Customer Support Executive / Player Support Agent (iGaming)
22
Kolonnawa
Job Views:
Created Date: 2026-01-29
End Date: 2026-07-03
Experience: 2 - 4 years
Salary: 50000
Industry: IT
Openings: 1
Primary Responsibilities :
Job Title
Customer Support Executive / Player Support Agent (iGaming)
Department
Customer Support / Player Operations
Location
Cambodia
Job Summary
The Customer Support Executive is responsible for delivering timely, professional, and high-quality assistance to players across multiple communication channels. This role ensures a positive gaming experience by resolving inquiries related to accounts, gameplay, bonuses, deposits, withdrawals, and technical issues while strictly adhering to company policies and gaming regulations.
Requirements
Education & Experience
High school diploma or higher (Bachelor’s degree is an advantage)
6 months to 2 years of experience in customer support, preferably in iGaming, online casino, sportsbook, or fintech
Fresh graduates with strong communication skills may also be considered
Skills & Competencies
Excellent written and verbal communication skills
Strong problem-solving and multitasking abilities
Customer-focused approach with patience and empathy
Basic understanding of online casino or sportsbook operations
Ability to work rotational shifts, including weekends and holidays
Comfortable using CRM systems and live chat tools
Preferred Qualifications
Experience supporting multi-language players
Multilingual skills: English & Hindi mandatory; additional languages are an advantage
Familiarity with iGaming platforms, game providers, and payment systems
What We Offer
Competitive salary with performance-based bonuses
Salary: ₹30,000 for freshers | ₹35,000+ for experienced candidates
Career growth opportunities in the iGaming industry
Fast-paced, international work environment
Training on iGaming products and internal systems
Air ticket, visa, food, and accommodation provided
Experience Requirements:
Key Responsibilities
Player Support
Respond to player inquiries via live chat, email, and messaging platforms in a timely and professional manner
Assist players with account registration, payments, login issues, and profile updates
Provide clear guidance on deposits, withdrawals, bonuses, promotions, and wagering requirements
Handle gameplay and betting-related queries for casino and sportsbook products
Issue Resolution
Investigate and resolve player complaints, disputes, and technical issues efficiently
Escalate complex or unresolved cases to relevant departments when required
Follow up with players to ensure resolution and customer satisfaction
Compliance & Responsible Gaming
Identify and report suspicious activities, potential fraud, or problem gambling behavior
Ensure all player interactions comply with internal policies and regulatory guidelines
Documentation & Reporting
Accurately log all player interactions in the CRM system
Maintain detailed case notes and proper documentation
Assist in preparing reports related to common issues, player feedback, and service performance
Service Quality & Improvement
Meet or exceed KPIs such as response time, resolution time, and customer satisfaction
Stay updated on platform features, game rules, and promotional offers
Contribute ideas to improve customer support processes and overall player experience
