Telecalling Executive / Outbound Calling Agent (iGaming)
Telecalling Executive / Outbound Calling Agent (iGaming)
22
Kolonnawa
Job Views:
Created Date: 2026-01-29
End Date: 2026-06-06
Experience: 1 - 2 years
Salary: 500000
Industry: IT
Openings: 1
Primary Responsibilities :
Job Title
Telecalling Executive / Outbound Calling Agent (iGaming)
Department
New ID / Player Acquisition / Retention / Customer Operations
Location
Cambodia
Job Summary
The Telecalling Executive is responsible for contacting potential, existing, and inactive players via outbound calls to promote iGaming products, support account activation, drive engagement, and improve player retention. The role focuses on delivering accurate information, building strong player relationships, and achieving call and conversion targets while strictly adhering to gaming regulations and responsible gaming standards.
Preferred Qualifications
Prior experience in iGaming, betting, gaming, or digital platforms
Multilingual abilities: English & Hindi mandatory; regional or additional languages are an advantage
Experience handling VIP or high-value players is a plus
What We Offer
Competitive salary with performance-based incentives
Salary range: ₹40,000 – ₹45,000 per month (based on experience)
Comprehensive training on iGaming products and responsible gaming
Career growth opportunities in a fast-growing industry
Air ticket, food, accommodation, and visa provided
Experience Requirements:
Key Responsibilities
Outbound Calling & Player Engagement
Make outbound calls to new, existing, and inactive players
Explain platform features, games, promotions, and bonus offers clearly
Assist players with account activation, first deposit guidance, and re-engagement
Encourage participation in promotions, tournaments, and special offers
Sales & Retention
Achieve daily and monthly targets for call volume, conversions, and retention
Identify player preferences and recommend suitable games or offers
Upsell and cross-sell casino, sportsbook, or live dealer products when appropriate
Customer Support Assistance
Handle basic player queries related to accounts, deposits, withdrawals, and bonuses
Coordinate with Customer Support and Payment teams for issue resolution
Follow up on previous player requests or open cases
Compliance & Responsible Gaming
Ensure all calls comply with company policies and gaming regulations
Avoid misleading information or aggressive selling practices
Identify and report signs of problem gambling or suspicious behavior
Documentation & Reporting
Accurately record call outcomes and player feedback in CRM systems
Maintain updated and accurate player contact records
Submit daily call performance reports to supervisors
Requirements
Education & Experience
Minimum high school diploma or equivalent
6 months to 2 years of experience in telecalling, sales, or customer engagement
(iGaming experience preferred)
Fresh candidates with excellent communication skills may also be considered
Skills & Competencies
Excellent verbal communication and persuasion skills
Confident phone presence with a customer-focused approach
Ability to handle objections and close conversations effectively
Basic understanding of online casino or sportsbook platforms
Comfortable working with targets and performance metrics
Willingness to work in rotational shifts, including evenings and weekends
Preferred Qualifications
Prior experience in iGaming, betting, gaming, or digital platforms
Multilingual abilities: English & Hindi mandatory; regional or additional languages are an advantage
Experience handling VIP or high-value players is a plus
