Deposit & Withdrawal Officer / Payment Operations Executive (iGaming)
Deposit & Withdrawal Officer / Payment Operations Executive (iGaming)
22
Kolonnawa
Job Views:
Created Date: 2026-01-29
End Date: 2026-03-29
Experience: 1 - 3 years
Salary: 500000
Industry: IT
Openings: 1
Primary Responsibilities :
Job Title
Deposit & Withdrawal Officer / Payment Operations Executive (iGaming)
Department
Payment Operations / Finance / Customer Operations
Location
Cambodia
(Open to candidates from Dubai, Cambodia, Thailand, Sri Lanka)
Job Summary
The Deposit & Withdrawal Officer is responsible for processing player deposits and withdrawals accurately and efficiently while ensuring compliance with company policies, AML regulations, and gaming standards. This role is critical to maintaining smooth financial operations and delivering a positive player experience on the iGaming platform.
Requirements
Education & Experience
Diploma or Bachelor’s degree in Finance, Accounting, Business, or a related field (preferred)
6 months to 3 years of experience in iGaming payment operations, fintech, or online platforms
Experience handling high-volume transactions is an advantage
Skills & Competencies
High attention to detail and accuracy
Familiarity with payment gateways, e-wallets, and online banking systems
Ability to work under pressure and meet tight deadlines
Strong communication and teamwork skills
Willingness to work in shifts
Preferred Qualifications
Experience in iGaming, sportsbook, or online casino environments
Knowledge of cryptocurrency payments (USDT, BTC, etc.) is a plus
Multilingual abilities are an advantage
What We Offer
Career growth in a fast-growing iGaming environment
Dynamic and international work culture
Food, accommodation, visa, and air tickets provided
Experience Requirements:
Key Responsibilities
Payment Processing
Process player deposits and withdrawals accurately within defined SLA timelines
Monitor transactions across multiple payment methods (bank transfer, e-wallets, crypto, cards, local gateways)
Verify transaction details and resolve discrepancies or failed transactions
Perform manual and automated payment approvals when required
Compliance & Risk Control
Conduct KYC and AML checks for withdrawals and suspicious transactions
Identify and escalate potential fraud, bonus abuse, or chargeback risks
Ensure payment activities comply with internal policies and regulatory requirements
Maintain accurate transaction records for audits and reporting
Customer Support Coordination
Coordinate with Customer Support teams on payment-related issues
Assist in resolving deposit and withdrawal complaints efficiently
Provide clear updates on payment statuses to internal teams
Reporting & Reconciliation
Perform daily reconciliation of deposits and withdrawals
Generate payment reports and highlight irregularities
Coordinate with Finance and Risk teams for transaction reviews
System & Process Improvement
Assist in testing new payment methods and system enhancements
Suggest workflow improvements to increase efficiency and player satisfaction
