General Manager (GM)
General Manager (GM)
22
Mumbai
Job Views:
Created Date: 2026-01-16
End Date: 2026-01-16
Experience: 12 - 15 years
Salary: 10000000
Industry: HoReCa
Openings: 1
Primary Responsibilities :
Job Description (JD)
Position: General Manager (GM)
Experience Required:
15 – 25 Years
(Minimum 5 years as General Manager / Unit Head in 5-Star Luxury Hotels)
Salary Package:
₹80 – ₹100 LPA
Employment Type: Full-time
Job Summary
The General Manager will be responsible for the overall strategic leadership, operational excellence, financial performance, and guest satisfaction of a 5-star luxury hotel. This role demands a seasoned hospitality leader with deep expertise in luxury standards, revenue optimization, people management, and brand excellence.
Qualifications
Degree or Postgraduate qualification in Hotel Management or Hospitality
Extensive experience in luxury hospitality operations
Exposure to international hotel brands preferred
What We Offer
Highly competitive compensation package
Opportunity to lead a flagship luxury hospitality property
Long-term career growth with ownership / brand exposure
Performance-linked incentives and executive benefits
Experience Requirements:
Key Responsibilities
Provide strategic direction and leadership for the entire hotel operations
Drive revenue growth, profitability, and cost optimization
Ensure exceptional guest experience aligned with luxury brand standards
Oversee all departments including Rooms, F&B, Sales & Marketing, Finance, HR, Engineering, and Security
Develop and execute annual business plans, budgets, and forecasts
Ensure compliance with brand standards, SOPs, and statutory regulations
Lead, mentor, and develop senior leadership and department heads
Monitor key performance indicators (GOP, RevPAR, ADR, Occupancy, Guest Satisfaction)
Strengthen brand positioning and market reputation
Build strong relationships with owners, stakeholders, and brand representatives
Lead crisis management, risk mitigation, and operational continuity
Ensure sustainability initiatives and operational efficiency
Drive innovation, service excellence, and continuous improvement
Represent the hotel at industry events and with key partners
Key Skills & Competencies
Proven leadership in 5-star luxury hotel management
Strong financial acumen and P&L management
Expertise in revenue management and commercial strategy
Exceptional guest-centric and service excellence mindset
Strategic planning and execution capabilities
Strong people leadership and talent development skills
Excellent communication, negotiation, and stakeholder management
High emotional intelligence and decision-making ability