Operations Manager - Hospitality

Key Competencies (Knowledge, Skills, Attitude & Behavior)

Knowledge:

• Proficient in all Hospitality Softwares such as Ezee Channel Manager, POS, PMS etc.
• Excellent flow in Excel Sheet (read, and make them from scratch as systems require)
• Knowledge Of Cafe, Kitchen, Bar, and Stays Operations
• Knowledge about how to build Culture
• Knowledge of various systems that help in automation of hospitality operations
• Moderate Knowledge of Accounts, Licenses and Paperwork required in Hospitality

Skills:

• High Organizational and Time Management Skills
• Skill for Systems Driven Approach
• Logical and Critical Thinking Skills
• Implementational Skills
• Good Negotiation Skills
• Strong Attention to Detail
• Proven Track Record of Leadership Skills
• Great Decision Making Skills
• Adept at Budgeting and forecasting
• Ability to Transform Data into Actionable, Strategic Decision Making
• Good interpersonal Skills
• Good Hiring and Training Skills
• Good Conflict Resolution, Performance Tracking and Planned Maintenance Skills
• High Troubleshooting Skills
• Strategic Planning Skills

Attitude & Behavior:

• Humble and Put the Team First
• Bold, Tough, Confident, Compassionate
• Can Do Attitude supported with Logic and Passion
• WIN(Customers)-WIN(Team)-WIN(Business) Philosophy
• Inquisitive attitude rather than blaming
• Looking for Root Causes and Long Term Solutions
• Solutions Oriented Approach
• High Working Standards and Capable of Uplifting the business to higher standards
• Clarity Oriented
• Simple and Effective Action Taker
• Don’t Substitute Money for Brains
• Bringing the whole staff together attitude
• Believes in flat leadership
• Give and Receive Honest Feedbacks
• Humble and Polite, Compassionate, Observational
• Respectful Communication
• Passionate Human Being, Value Life and Its Beauty
• Centered and Patient, Kind Human Being